Refund policy

Thank you for shopping at Faith Time Art. We are committed to providing high-quality wall art, custom-made just for you. As our products are printed on demand, we have specific policies regarding refunds and returns. Please review the details below.

Order Cancellations

You may cancel your order for a full refund only before it enters production. Once an order has started production, it is considered a custom-made product and can no longer be canceled. If you need to cancel an order, please contact us as soon as possible at contact@faithtime.art.

Returns & Refunds

As all of our products are made-to-order, we do not accept returns for change of mind. However, if your order arrives damaged, defective, or incorrect, we will gladly provide a replacement or refund.

Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at contact@faithtime.art with:

• A clear photo of the damaged or incorrect item

• Your order number

Once we verify the issue, we will arrange for a replacement at no additional cost.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address. If an order is returned due to an incorrect address, you will be responsible for additional shipping costs to resend the item. If the package is lost due to an incorrect address, a new order must be placed at your expense.

Exemptions / Non-Returnable Items

Due to the nature of print-on-demand production, the following items are non-returnable and non-refundable:

• Personalized or custom-made wall art

• Items returned due to buyer’s remorse

• Orders that have been shipped to an incorrect address provided by the customer

We do not accept returns for gift cards or discounted sale items.

Refunds

If a refund is approved due to damage or an incorrect order, it will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If you have not received your refund after 15 business days, please contact us at contact@faithtime.art.

Shipping & Delivery

We work with a global print partner, and shipping times vary based on location and selected shipping method. You will receive tracking information once your order has been dispatched. Please note that shipping delays due to customs, weather, or courier issues are beyond our control.

If your order has not arrived within the expected time frame, please contact us for assistance.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel your order within 14 days of receiving it. However, this does not apply to custom-made or personalized products, including all of our print-on-demand wall art.

For any questions regarding our Refund & Return Policy, please contact us at contact@faithtime.art.